I am an Telecaller
T- Hello ,I am calling from XYZ bank, you are offered a
free credit card sir!
Abhi kisi card ki zaroorat nahi hai, bang!!!
T- Hello, am I speaking to Mr Rahul , this call is
regarding personal loan, abhi koi requirement hai sir?
Aap baad mein phone kariye, bang!
T-Hello, XYZ life insurance ne aapke liye ek nayi policy
nikali hai , aap interested hain
Kitni baar kaha hai mujhe koi
requirement nahi hai, bang!
These were
few calls from a telecaller’s desk; imagine how many times he/she has to undergo
the pain of insult, pain of not being
spoken nicely, pain of not being heard.
Just
imagine, you are being spoken to rudely most of the time in a day, how you will
feel!
Telecaller’s
have to wear plastic smile on their face daily for hours.
·
On phone for 10 hours- Its their job
Telecallers
have to be on phone for 10 hours a day, will you hold a phone for over 1 hour
daily? Speaking the same lines every time you call? They don’t have the option,
its their job. All that we can do is speaking to them nicely.
·
After sometime it becomes emotionless
After the
morning hours, you observe the tiredness in telecaller’s voice, you will realize
that there is no emotion in the voice, it’s like robot speaking, a tired robot wanting
somebody, somebody to talk to them, at least hear what they are saying.
·
A Polite no will make them happy
If you don’t
want it, then say it politely, they have not done any crime by calling you, it
was their misfortune that you didn’t want their product/service, don’t punish
them for that. Say No, Politely.
Remember we need their products/services
at some points in life, it’s the way we speak that matters.
Vikas Sachdeva
